Good service, good marks
BIG’s service was tested by the TÜV. The representative survey resulted in a “one” being awarded for the fourth time in a row. Compared with the result two years ago, the mark improved slightly from 1.90 to 1.86.
View the certificate
Test verdict: “good
Every two years, BIG has its service tested by the TÜV. In order to satisfy the criteria for the seal of approval, selected services must be rated as “good” as the minimum. The representative survey, in which 990 BIG policyholders were asked over the past few weeks how satisfied they were, resulted in a “one” being awarded for the fourth time in a row.
High level of customer satisfaction
Even under the conditions of the national health care fund (Gesundheitsfonds), BIG has been able to increase its advantage over its competitors when it comes to service. 78.5 per cent of respondents would take out insurance cover again with BIG as a result of their previous experience. An 85 per cent rate of willingness to recommend BIG to friends and acquaintances also speaks for the service and benefits of the direct health insurance fund.
Service check by TCP Terra Consulting Partners
“The high level of our customers’ satisfaction demonstrates that our consistent strategy of advice by Internet and phone is the right one”, is how Frank Neumann, chairman of the executive board at BIG, explains the good result. The very good results in this year’s service check by Terra Consulting Partners back this up too. The strategic marketing consultancy that specialises in the health care industry tested the online services of 50 health insurance providers for the third time in a row. BIG achieved top rankings when it came to the test criteria “processing time” and “special benefits/highlights/additional services”.
