Safe when you’re travelling – insurance cover abroad

Thanks to BIG you’re free to enjoy a worry-free holiday. If an emergency does arise, you can receive treatment in any countries with which there is an agreement for health insurance cover abroad. Simply present your health insurance card with the integrated European Health Insurance Card or a voucher for health services abroad.


Valid internationally

The European Health Insurance Card (EHIC) is valid automatically in the following countries: Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Great Britain, Eire, Iceland, Italy, Croatia, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Macedonia, Montenegro, the Netherlands, Northern Ireland, Norway, Austria, Poland, Portugal, Romania, Serbia, Sweden, Switzerland, Slovak Republic, Slovenia, Spain, Czech Republic, Hungary and Cyprus (Greek section) and the territories of EU states such as Martinique, Madeira, the Azores, Greenland or Gibraltar.

00800.54565455 – our number when you call from abroad

If you are in Spain, Italy, France, Austria or the Netherlands, you can reach BIG toll-free on landline phones at 00800.54565455. Call the toll-free number 00800.491.54565455 from Turkish landline phones.


We will issue you with a separate voucher for health services abroad in Bosnia and in Turkey and Tunisia.

The EHIC is not valid on the Channel Islands or the Isle of Man. We are not permitted to cover any costs for travel in other countries.


Treatment abroad

In addition to the EHIC, take your passport or identity card to the doctor so you can prove your identity. Treatment is carried out to the extent and for the length of time as allowed by the regulations in the country you are holidaying in – as if you were insured in that country. The doctor then arranges for payment of the contractually agreed rates with the foreign health insurance provider and the latter settles this with BIG. However it is also possible that the invoice will have to be paid on the spot. In this case, make sure you are issued with a detailed invoice, which lists which treatment and measures the doctor has carried out, and then forward the original to us.

Private travel health insurance is also advisable

A private travel insurance policy will also cover additional expenses, e.g. treatment by a private doctor, which cannot be covered by BIG in full. Repatriation from abroad is also covered.

Further details


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